I have never reviewed someone online before. I have used Dr. Prashad’s services for about 4.5 - 5 years now. I was very surprised to see the negative reviews next to her name. Dr. Prashad has changed my life and I do not say that lightly. I have always felt very important no matter who has been working there. I have never had an issue where they did not have my medication ready, weren’t capable of assisting me in some manner or denied helping me. Everyone has been very attentive and caring. The office was dark for a little bit like one other review said, but that was years ago and so much has changed since then. They have opened up a whole new area with more rooms and a very bright and spacious office. The dark office did not affect what was going on in the back as far as taking serious care of my issues. I started with TMS, then Spravato and next Ketamine. I use some combination of the 3 now. With the exception of TMS, Dr Prashad has seen me 99.9% of my visits. She’s always there. She has always taken her time with me and uses empathy, passion and humor to relate and care for her patients. She listens and takes your advice as far as treatment into consideration. She is always very attentive and I have never felt like I was the second most important patient, always the most important. She listens to you and your feelings to come up with a good plan that fits your needs. At least, this has always been my experience. I’ve been to many many doctors prior to Dr. Prashad that did not do this and just thought they were correct about everything and blamed me for their treatments not working. One of the best things Dr. Prashad did for me was read DNA results to see which medications I am able to take. Other doctors I had wouldn’t or couldn’t read the results.They treated me like a pin cushion and just dumped drugs on me. I found out that I cannot take most depression medications. What other doctors prescribed me sat in my system not working and causing me issues such as weight gain, liver and kidney issues as well as heart and blood pressure problems. Getting on the proper medication has alleviated these issues for me and I have lost tons of weight. There are a lot more good things to say, but I could not be happier with her or her staff. I hope you give her a chance. I highly recommend doing so.